The Future of Mortgages: Evaluating the Potential of Blockchain and Generative AI for Reducing Costs and Streamlining Processes

Abstract

This research explores the opportunities for cost reduction in the mortgage industry through the synergistic use of blockchain and artificial intelligence (AI). The objectives include identifying key areas of inefficiency, understanding the potential role of blockchain and AI, and suggesting effective strategies for technological implementation. A mixed-methods approach was utilized, involving literature review, in-depth interviews, and data analysis. The findings indicate that blockchain and AI have significant potential to enhance the efficiency of the mortgage process, particularly in the areas of title insurance, loan servicing, and credit underwriting. However, successful deployment requires overcoming challenges related to regulatory issues, data standardization, and cultural resistance. This study concludes that the effective integration of blockchain and AI can lead to significant cost reductions of more than 25% and service improvements in the mortgage industry, with implications for policy making, technology development, and organizational transformation.