Browsing Theses by Author "Blackburn, Craig D. (Craig David), S. M. Massachusetts Institute of Technology"

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    • Metrics for enterprise transformation 

      Blackburn, Craig D. (Craig David), S. M. Massachusetts Institute of Technology (Massachusetts Institute of Technology, 2009)
      The objective of this thesis is to depict the role of metrics in the evolving journey of enterprise transformation. To this end, three propositions are explored: (i) metrics and measurement systems drive transformation, ...